FREQUENTLY ASKED QUESTIONS
1. How many cups of brewed tea does a pound (lb) make?
One pound (1 lb) of tea makes approximately 200 8oz cups or 100 16oz cups of tea.
2. How long does tea last?
Loose leaf tea never goes bad but the quicker you drink it the better it tastes - flavor will fade over time. We do put a best buy date on our packaging, this is just for your peace of mind. To extend flavor as long as possible see FAQ ‘
3. How should I store my tea?’3. How should I store my tea?
Tea should be stored in air-tight containers and kept in a cool, dry place and away from direct sun light. Our teas may be kept in the resealable bag you receive them, or in a sealed container of your choice.
4. Why doesn’t my tea taste like it did last time I purchased/last year?
Tea is a crop, and just like any other, it is susceptible to the weather in the regions in which it is grown. Growing seasons in China, India, and Japan are highly dependent on rainfall, temperature, and other weather phenomena. Generally, teas vary in taste from year to year, and in an attempt to remedy this we taste and cup our teas and review recipes whenever new ingredients arrive and seasons change to ensure for consistency and quality throughout the year.
5. Is your tea certified Organic and/or Fair Trade?
We source the highest quality teas and ingredients through companies that try to be as socially responsible as possible. While we are not a certified organic or fair trade company, we do source from producers who have been certified or at least meet requirements.
6. Is your tea gluten and dairy free?
We do not use any wheat or dairy products to produce our teas. We are not, however, a gluten, dairy, or nut-free facility.
7. What's the best way to brew each type of tea?
Click here to view our brewing guide. There you’ll find instructions for Western Style, Gong Fu Cha, Iced Tea, and at home Tea Lattes.
8. What is your return/restock policy?
Due to complications and safety concerns related to COVID19, we cannot accept any returns at this time. As of June 2020, all sales will be final sales. If a product is defective in any way, please email firstname.lastname@example.org, and attach a photo of the defective item, to get a replacement item.