FAQ
- Where is your tea available for purchase?
- What are your hours of operation?
- Do you ship your tea?
- How much does your tea cost?
- How long does tea last?
- How many cups of brewed tea does a pound (lb) make?
- How should I store my tea?
- Why doesn’t my tea taste like it did last time I purchased/last year?
1. Where is your tea available for purchase?
Please visit our Where to Buy page for a detailed list of retail locations.
2. What are your hours of operation?
We are open Monday-Friday, from 10:00 am to 5:00 pm.
3. Do you ship your tea?
We use UPS to ship across the country. Costs depend on distance and weight, and whether or not it will be delivered to a residential or commercial address.
4. How much does your tea cost?
Our teas range from $20 to $100 per lb. Please email or call us for a more detailed list.
5. How many cups of brewed tea does a pound (lb) make?
One pound (lb) of tea makes 200 8oz cups, or 100 16 oz cups of tea.
6. How long does tea last?
Our teas last 6 months to a year if stored properly.
7. How should I store my tea?
Tea should be stored in sealed containers and in a cool, dry place. Our teas may be kept in the bag you receive them, or in a sealed container of your choice.
8. Why doesn’t my tea taste like it did last time I purchased/last year?
Tea is a crop, and just like any other it is susceptible to the weather in the regions in which it is grown. Growing seasons in China, India, and Japan are highly dependant on rainfall, temperature, and other weather phenomena. Generally, teas vary in taste from year to year, and in attempt to remedy this we taste and cup our teas and review recipes whenever new ingredients arrive and seasons change to ensure for consistency and quality throughout the year.
